"When someone is talking to you, listen. Period. When you don’t listen, it makes the other person feel like you don’t care. If you’re not sure about your listening skills, ask friends and family if they feel like you listen when you have conversations with them.
When you’re listening, make eye contact. When you look away frequently, check your phone, or scan the room when someone’s talking to you, it appears that you’re not listening and you destroy the conversation."
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