worksheet on complaint letter

Name: __________________

Class:________________ (    )

s.4 complaint letter: Vocabulary

1. adjectives about the product/ service

無禮 ______________________

不負責任 ______________________

幫不到忙 ______________________

嘔心______________________

嚴重______________________

恐佈 ______________________

令人煩擾的 ______________________

不能容忍的 ______________________

有瑕疵的______________________

2. verbs/ adjectives about your feeling

不高興的______________________

因…不滿意的 ______________________ ______________________

因…失望的______________________ ______________________

因….生氣的______________________ ______________________

                                                       

3. verb phrases used to ask for compensation (補償)

改善情況 _____________________  _______________ ___________________

調查問題_____________________ _____________ the ______________________

更換______________________

維修 ______________________

退錢 ____________________ my ______________________

Opening

I am writing to complain about +

A. the product/ B. the service /C. the company +

which + VO

e.g. I am writing to complain about  ______________________________________(the product)

which______________________________________________________

Ending

1. 退錢 I demand ____________________________________________________

_____________________________________________________________________

2. 更換 If you do not  _________________________________________________

_____________________________________________________________________

3. 要求改善  I strongly urge you _________________________________________

_____________________________________________________________________